The scenario? Simple. A lady loses her glasses in Chester and needs to replace them. Simple, right? Except she lost them on Saturday afternoon and needed a replacement for work on Monday morning. And her prescription was out of date. Rebuffed by all opticians in the area she came onto us. The long and the short of it was that we arranged to get her prescription to the lab on Monday morning and hand-made the lenses to prescription. I then gave up half my day off to drive to Widnes with the frame, wait for the lenses to be fitted then on to Ellesmere Port so she could pick them up.
The result was she could go back to work on Monday afternoon (no-one else could sort her out for around 2 weeks). Result is one happy new customer.
That is the kind of customer service we do.